Upon Purchase - you agree to the terms below.
In these conditions “the Customer” means the person, firm or company who commissions the services of Dovestail Vintage Limited “the Company”. By commissioning the Company to undertake work “the project” on their behalf, the Customer agrees that these Terms and Conditions of Trading define our working relationship. All projects, services or goods that the Company may be contracted to produce or provide for the Customer will be subject to the following:
For each project, the Customer will place their order directly on this website with the price determined. Work will begin in order of payment from each customer.
Logo designs are paid directly to Dovestail Vintage once you are ready to book in. Logo design fees are non refundable once work has commenced.
Payment in full is needed to join the waiting list and have any design completed by the company.
Due to the nature of the products, there are no refunds under any circumstances.
Revisions and alterations of Premade Logos & Business Cards
The customer is entitled to 1 free revision which is limited to colour alterations (unless stated) and the business name / tagline is changed to the customers company name.
If you require more proofs (different colours to compare) then this will be classed as an extra and charged per extra proof.
If you require more than 1 revision, then this will be charged per revision (per proof)
Once final files are saved and emailed over the job is marked as completed. There are no revisions after this stage. The customer will be charged a fee to reopen any jobs once they are marked as closed.
Premade Logo Specific Terms
The customer is not entitled to change their package once editing has begun and will be classed as a fresh job if the customer changes their mind with a bundle that has already been started.
The customer is not entitled to 'try out' a logo and then change their mind. The customer is paying the company for the time to edit the project, save the files and then the files themselves.
The customer is not entitled to trademark any ready made / pre designed logo purchased as their own.
Projects on hold
Dovestail Vintage Limited understands that projects sometimes need to be placed on hold. However we will mark your job as closed if we hear nothing from the customer after 4 weeks of last correspondence.
Exclusion of liability
Under no circumstances whatever shall the Company be liable for losses special to the particular circumstances of the Customer, indirect or consequential loss including loss of profits, damage to property or wasted expenditure. Without prejudice to the other provisions of these conditions the Company’s liability shall not exceed the total of the contract fees for the project. The fees for any project are based on the assumption that the liability of the Company and Customer are as set out herein.
Nature of copy and property belonging to others
The Customer agrees to exercise due diligence in its direction to us regarding preparation of materials and must be able to substantiate all claims and representations. The Customer is responsible for all trademark, copyright and patent infringement clearances and is responsible for arranging, prior to publication, any necessary legal clearances, licenses, usage or royalty payments.
Errors and omissions
It is the Customer’s responsibility to check proofs carefully for accuracy in all respects including but not limited to prices, spelling, dimensions and distances. The Company is not liable for errors or omissions once the project is finalised.
The Customer will indemnify and hold the Company harmless for any loss or expense (including legal fees), and agrees to defend the Company in any actual lawsuit, claim or action arising in any way from the working relationship. This includes but is not limited to claims made against the Customer and any of its products and services arising from the publication of materials prepared by the Company and which the Customer approves before publication.
Production schedules, storage of files and property belonging to the Client will be established and adhered to by both Customer and the Company, provided that neither shall incur any liability, penalty or additional cost due to delays caused by a state of war, riot, civil disorder, fire, industrial dispute or strike, accidents, energy failure, equipment breakdown, delays in shipment by suppliers or carriers, action of government or civil authority, and acts of God or other causes beyond the control of the Customer or the Company.
The validity and enforceability of this agreement will be interpreted in accordance with the laws of England but the Company reserves the right to bring proceedings in connection with this contract in any other court of competent jurisdiction. Failure by the Company to enforce any of these conditions shall not be construed as a waiver of that condition or any other condition